Property Management

HomeProperty Management

Complete Property Management Services

At Home & Key RE, we offer a premium, end-to-end property management experience backed by expert service, proactive communication, and proven systems.

Here’s what you can expect when you partner with us:

1. Complete Property Management

  • Collect and receipt all rent payments on time

  • Daily monitoring of rental arrears (zero-tolerance policy)

  • Respond to all tenant queries promptly and professionally

  • Prepare and issue breach or termination notices as needed

  • Lease renewals and annual rent reviews coordinated

  • Payment of rates, utilities, and other property bills from rent

  • End-to-end management of maintenance and repairs

  • Monthly financial statements with clear breakdowns

  • Secure and organised documentation and file handling

  • Prompt and transparent communication with landlords

2. Effective Leasing & Marketing

  • Professional photography to showcase your property

  • Engaging property descriptions written by our team

  • Listing on 5+ major real estate websites

  • A3 window display signage and rental board (upon request)

  • Social media and Leader Newspaper advertising (rotational)

  • Video walkthroughs and 3D virtual tours available

  • Conduct midweek and weekend open homes

  • Strong tenant enquiry follow-up and communication

  • Regular landlord updates during advertising

  • Timely lease preparation and document signing

3. Tenant Selection & Screening

  • Thorough application assessment and vetting

  • Verification of employment and proof of income

  • Minimum 100-point ID checks completed

  • Contact with current and previous landlords for references

  • Personal character reference checks conducted

  • National Tenancy Database checks (as needed)

  • Rental history and arrears history reviewed

  • Affordability checks to ensure long-term tenancy stability

  • Transparent feedback and recommendations to landlord

  • Fast, professional processing of applications

4. Inspections & Reporting

  • Initial entry condition report with detailed photos (up to 1,000)

  • First routine inspection at 3 months post-move-in

  • Ongoing inspections every 6 months

  • Notice to tenants issued per RTA regulations

  • Full condition reporting including cleanliness and damages

  • Recommendations for maintenance or improvements

  • Immediate action on concerns or breaches

  • Follow-up inspections after breaches (if required)

  • Digital inspection reports with high-res photos

  • Reports emailed directly to landlords after each inspection

5. Maintenance & Repairs

  • Receive and assess all maintenance requests

  • Obtain owner approval for all non-urgent repairs

  • Use of trusted, licensed tradespeople

  • Arrange and oversee repairs or works

  • Coordinate multiple quotes for larger jobs

  • Pay maintenance costs directly from rent funds

  • Provide monthly statements of maintenance costs

  • Provide after-hours emergency line (24/7 response)

  • Ensure timely resolution of issues to retain good tenants

  • Maintain a maintenance history log for each property

6. Vacating & Bond Management

  • Conduct detailed vacate inspection at end of tenancy

  • Compare property condition to original Entry Report

  • Arrange any necessary cleaning or repairs

  • Negotiate bond deductions if required

  • Prepare final bond statement for RTBA

  • Complete and lodge bond disposal forms

  • Coordinate release or claim of bond funds

  • Resolve disputes swiftly and fairly

  • Update Periodic Condition Report for next tenant

  • Reduce vacancy with fast turnaround between tenants

7. Admin & Financial Support

  • Weekly or monthly rent payments to landlords

  • Preparation and dispatch of notices and statements

  • Secure management of keys, files, and records

  • All correspondence handled (email, post, SMS, phone)

  • Lodgement of bond with RTBA

  • Preparation of statutory documents and leases

  • Clear communication with tenants and landlords

  • Annual financial summary for tax time (package dependent)

  • Full banking and transaction handling

  • Prompt, professional landlord support any time

8. Tribunal & Legal Services

  • Preparation of documents for VCAT hearings

  • Scheduling and managing tribunal appointments

  • Gathering supporting evidence and reports

  • Professional representation at hearings

  • Handling tenant breaches and claims

  • Submitting tribunal applications and follow-ups

  • Applying for warrants and enforcing orders

  • Payment of tribunal fees via rental income

  • Post-hearing support and updates to landlords

  • Ensure all legal compliance under the RTA

9. Extra Value-Add Services

  • Coordination of landlord insurance policies

  • Building insurance assistance

  • Annual smoke alarm servicing

  • Pest control coordination

  • Project management for renovations or upgrades

  • Property styling and minor improvements

  • Regular market rent appraisals

  • Utility connection assistance for tenants

  • Tax-ready financial summaries

  • Portfolio growth and strategy advice